Quality management systems in radiology

Background: The use of X-ray imaging is ever increasing in proportion to the need for radiological services and technological capabilities. Quality management that includes patient radiation dose monitoring is fundamental to safety and quality improvement of radiological services. Objective: To assess the level of quality management systems in X-ray medical facilities in Kenya. Methods: Quality management inspection, quality control performance tests and patient radiation exposure were assessed in 54 representative X-ray medical facilities. Additionally, a survey of X-ray examination frequency was conducted in 140 hospitals across the country. Results: The overall findings placed the country’s X-ray imaging quality management systems at 61±3% out of a possible 100%. The most and the least quality assurance performance indicators were general radiography X-ray equipment quality control tests at 88±4%, and the interventional cardiology adult examinations below diagnostic reference level at 25±1%, respectively. Conclusions: The study used a systematic evidence-based approach for the assessment of national quality management systems in radiological practice in clinical application, technical conduct of the procedure, image quality criteria, and patient characteristics as part of the quality management programme.

Rapid advances in medical imaging evince a consequent need for timely and high-quality anatomical information of the subject's body.High disease prevalence and the population explosion are additional compounding factors that increase the workload upon an insufficient number of skilled medical personnel, especially in developing countries. [1,2]The performance and financial circumstances of radiology departments in the healthcare systems of Level four (HCL IV) countries [3] may be compromising the quality of patient care because of a low appreciation of quality management in operational efficiency, image quality and patient radiation dose.There is therefore a need to benchmark the level of quality management systems to provide evidence-based records aimed at improving safety and ensuring quality healthcare.In Kenya, few studies on quality management in radiology have been reported, [4] despite the need for in-depth studies to develop effective, efficient and sustainable programmes commensurate with the socio-economic status of the country.
[7][8][9] Developing countries have yet to fully establish adequate guidelines to match those in developed countries, especially for X-ray equipment performance and image quality criteria, inter alia. [10,11]In addition, a shortage of data from developing countries means that information is absent about radiology QA procedures, the organisational framework for the performance of QC tests, evaluation and institution of corrective measures.4][15][16]

Quality management in radiology
Radiology practice This study did not involve patients directly; it was approved by the Kenyatta National Hospital Ethics and Research Committee.A total of 269 (90% coverage) radiology departments and private clinics in the country were sent letters via the administrator in charge of each institution, requesting them to participate and also to complete a QA questionnaire.The level of quality management per radiological facility was determined by scoring the quality indicators grouped into the following 3 main categories: human resource control, physical asset control, and safety of the work environment.The presence or absence of the quality factors mentioned in the questionnaire response provided by the facilities, or during the author's inspection, led to the award of a score of 1 (pass) or 0 (fail), respectively.

QA administration
The overall performance evaluated as QA (16 points) constituted the summation of scores from:
The facility QA administration rating was calculated as a percentage: the number of scores passed divided by the total 16 metrics considered.Patient dose was calculated the same way, from the total of scores of one point if the measured dose were below the available diagnostic reference levels (DRLs), or zero if it were above the DRLs.

National quality management level and index
The 15 QA indicators listed in Table 1 were as follows: QA administration performance, X-ray QC test performance (general radiography (GR), mammography, computed tomography (CT)), image quality (IQ) performance (mammography, GR), and children and adult patient dose below DRLs (GR, mammography adults only, general fluoroscopy (GF), interventional radiology (IR) adults only, interventional cardiology (IC) adults only, CT).Each quality indicator was scored and an average score calculated.The maximum score was 100% for each indicator, bringing the total maximum sum of percentage scores to 1 500.The national QA level was calculated as an average of the percentage scores from the 15 QA indicators.Performance ratings were awarded as follow: an average score ≥75% was excellent, 50 -74% was good, 26 -49% was fair, and ≤25% was poor.
The national quality management index (QMI), which has a maximum score of 1, was calculated by dividing the percentage score from each QA indicator by the sum of all percentage points scored in the QA indicators.For the QMI, a score ≥0.082 was rated as excellent, 0.054 -0.081 as good, 0.027 -0.053 as fair, and ≤0.026 as poor.

Radiology practice comparison with rest of world
The survey response was provided by 140 representative X-ray facilities, equivalent to 47% of the total number of operating facilities in Kenya.A total of 54 (20%) representative X-ray facilities were visited to make QA presentations, QC measurements, in-person observations of radiological examinations, to interact with hospital staff, and to encourage participation in the survey.This was a large-scale study with the overall sample size of both patients and radiation facilities meeting the 95% confidence level and 5% confidence interval.
The frequency of the number of X-ray procedures in the year 2011 was 82/1 000 of the general Kenyan population.These statistics, when combined with the data in Table 2, indicate that each radiologist was responsible for approximately 325 000 examinations/year in Kenya.When general medical practitioners were included, each medical practitioner was responsible for approximately 8 100 X-ray examinations/year.The radiographer-patient workload was 189 300 examinations/year.The average annual case workload/X-ray machine was as follows: GR 4 000; mammography 700; GF 2 000; interventional procedures (IPs) 300; and CT 3 500 patients.The number of qualified medical physicists responsible for monitoring equipment performance, image quality and estimating patient dose was largely inadequate.

Human resource control
The 38% overall quality performance in this category based on operator qualification and practice was fair.All workers at the facilities considered were recognised by their respective professional body; 32% were authorised by the National Regulatory  [3,17] Personnel

ORIGINAL ARTICLE
Authority to administer ionising radiation for medical purposes.No facility possessed a written QA manual that took into consideration radiation safety issues concerning patients, workers and the public.There were inadequate thyroid, eye and gonad shields in the facilities that used high-radiation modalities such as CT and the IPs.None of the facilities used protective shielding on body regions not scanned during CT scan examination.Similar results were noted for the need to document patient preparation procedures in the institutional QA manual.All the radiological facilities kept patient records that included name, weight, age, type of procedure and date of examination.However, there was only one facility that recorded CT and mammography doses; the rest did not, despite the fact that X-ray machines, like CT scanners, display patient dose per examination.

Physical asset control
The 24% overall performance in this category was poor.Only 22% of the facilities had reports of semi-annual preventive maintenance consisting of only the QC tests.Only 68% of the X-ray facilities had received an equipment operating licence in 2011.The availability of QC programs scored lowest among the facilities that participated in the study, followed by the availability of QC records.

Safety of work environment
The 57% overall performance in this category was good.A total of 72% of the facilities had radiation warning signs posted in conspicuous places.The requirements of monitoring radiation workers monthly for radiation dose and facility safety inspections were adhered to by 61% of the facilities.Only 22% of the facilities had an appointed radiation safety officer, of whom 30% reported having been sponsored for refresher courses.Individual facility performance figures indicated that 39% were good, 28% were fair, and 33% were poor, resulting in the overall national rating of 38% in the radiology QA administration section.

National QM level
Table 1 provides the overall QA performance for medical radiological facilities in Kenya.The overall level of QA was determined to be 60%.For the various categories, the GR X-ray efficiency performance achieved the level of excellence at 84%, adult patient dose (68%) and image quality (61%) were good, and the QA administration (37%) and patient dose in adults were fair.None of the general quality indicators was rated as poor.

National quality management level
The competent authority in Kenya responsible for radiation safety is the Radiation Protection Board, which was established in 1986 through the Radiation Protection Act, Cap 243 of the Laws of Kenya. [21]The Radiation Protection Board via legislation authorises the use of radioactive materials and radiation-producing devices at established or new facilities, establishes dose limits, and may conduct inspections and apply enforcement.Regulations have been set up that cover notification and authorisation, dose limits, and control of medical exposure.The current Radiation Protection Act, Cap 243, is being revised as the Radiation Safety Bill; it addresses additional regulatory requirements, but the acquisition, safety culture and proper use of modern radiological equipment is still dependent on the expertise of diagnostic imaging professionals within the facility.The situation poses a challenge to hospitals on how to establish a comprehensive QA programme for medical exposure with the participation of a limited number of qualified experts in radiation physics, as well as taking quality management principles, established locally and/or internationally, into account.Effective use of medical equipment at the hospital level may be limited by cost, technical expertise and the level of co-ordination among personnel.The Medical Practitioners and Dentist Board (MPDB) has a well-established and critical role in regulating the health sector in Kenya.However, there has been no reported co-ordination and development of radiological guidelines or any quality management studies conducted for diagnostic or therapeutic procedures in the country.Moreover, the protocols for developing standards and guidelines in radiology are yet to be established.The Radiation Protection Act generally requires irradiating devices in use in the country to comply with International Safety Standards. [13,14]To compensate for the regulatory deficiencies, diagnostic imaging professionals within the country have indicated that standards for X-ray equipment performance tests, as well as referral guidelines, need to be established and mandated in a hospital QA manual, in terms of regulations and/or by licence conditions.
The regulatory authority practice of outsourcing radiation protection services to board-certified service providers without a national guideline on X-ray equipment performance does not adequately address the country's radiology quality management needs.The board certifications for dosimetry service providers must involve the diagnostic imaging community to establish guidelines that are being initiated through this study.The dosimetry service provision guidelines will not be limited to the standards for calibration and verification of radiation measuring instruments, but will also include monitoring, evaluations and corrective measures for the dosimetry service provider and the hospital diagnostic radiology departments.The radiation safety assessment within a QA manual should include a comprehensive account of X-ray equipment, staff qualifications, occupational radiation exposure monitoring, health status and integrity of structural shielding for the actual use of personal protective devices for staff and comforters, and the use of radiation protection devices for patients, among others.All these radiation protection parameters require regular checks, status confirmation, and the keeping of records.Total QA can be promoted through dynamic departmental organisation structure, standard operating procedures, and the application of locally or internationally recognised standards. [22,23]hese practices will facilitate organisation, integration and the assigning of responsibilities to specific departmental professionals.The level of QA/QC roles and responsibilities will therefore be inextricably linked to a professional contribution to quality improvement of clinical practice through evidence-based audits and reviews, as well as followup of corrective measures.The radiologists or medical practitioners in charge should oversee the establishment of local quality systems guided by local practice as well as international standards that are currently available in most developed countries.The process of establishing local quality management systems may offer an opportunity to local radiology departments and hospitals to collaborate with established radiological institutions in developed countries.In addition to comprehensive QA systems, there should be effective QA committees, professional certification, quantitative measurements, equipment standards, imaging guidelines, technical capacity building, and continuous professional development. [24]Incident and accident investigation procedures as well as reporting procedures should also be established at both the hospital and the national level.
The diagnostic imaging professionals indicated being affiliated with the MPDB, the Kenya Association of Radiologists, the East African Association for Radiation Protection, and the Society of Radiographers in Kenya.The majority of radiological facilities involved in this study did not appreciate the critical role of patient dosimetry as contributing to a QA programme.The use of protective gear to cover body areas outside the region of interest while performing CT procedures was low.There was a general assumption that the protective gear was meant for radiation workers and those who assist unco-operative or incapacitated patients.This view resulted in low adherence to the use of basic protective gear, including the absence of a breast garment of thinly layered bismuth impregnated with radio-protective latex for covering the irradiated region not imaged. [25,26] critical evaluation of the data provided by the hospitals revealed divergent perspectives on the contents and details of a written QA manual in radiology.There was a need for a standard format in preparing a QA manual, and documenting patient preparation, the nature of radiological examinations, patient details, and potential risks and benefits, all in a consistent database format.According to NCRP Report 99, proficient performance by imaging personnel can be enhanced by monitoring activities, and the establishment of policies and controlled record keeping systems that provide objective evidence of personnel performance.[27] Record keeping of equipment performance and maintenance was poor.Most facilities kept equipment assessment technical reports after maintenance and repair work on the radiological devices, but these were brief and appropriate only for billing purposes.The engineers' service and maintenance reports are similar in format and content to medical physicists' equipment QC test reports that include proper equipment identification, documentation of performance tests results, and comments.There is a need to train imaging professionals and engineers in the initiation of regular performance verification, including the use of consistency and reproducibility checks to ensure that systematic errors are promptly detected and corrected.The resultant low performance level was attributed to the lack of medical physicists in the country and hence the absence of QA/QC programmes and compliance audits.Radiology departments should institute an effective QA programme and train QC technologists.Large hospitals, such as the teaching and referral or specialised centres, should consider the establishment of a QA committee whose primary function would be to maintain effective quality management systems among all groups associated with medical X-ray imaging.
The low number of workers' X-ray equipment operating licences reported in most facilities was associated with delayed inspections, delayed application to the issuing authority, and slow processing of licences by the regulator, or stringent requirements for licensing.The performance level in the occupational radiation protection measures and the posting of radiation warning signs was found to be in good standing.Radiation safety officers were encouraged to scrutinise all relevant QA reports including monthly personnel radiation dose measurements, so that the best practices are identified and adopted for routine use.
The superior performance in X-ray equipment quality control over QA administration in this study supports a central theme of medical imaging based on accomplishing diagnosis within a reasonable time, with minimum equipment variables, and improved patient dose management.In contrast, the QA administration components constitute the quality elements that are dependent on cost, awareness and co-ordination of health administrators, imaging professionals, regulatory authorities and X-ray equipment vendors.Imaging professionals should therefore assert their roles and responsibilities in QA because they are inextricably linked to the quality of their product and service in the supply chain.Whereas the shared mission of quality patient care is noted, the results from this study also indicate that the low interdependence of QA and IQ can be improved if radiologists oversee the establishment of comprehensive QM systems, including effective QM committees, professional certification, quantitative measurements, equipment standards, imaging guidelines, technical capacity, and continuous professional development guided by the application of recognised international standards.The patient dose being generally above the published DRLs from developed countries emphasises that the DRLs, which are a quality assurance tool, should be specific to a particular medical imaging task for a group of patients in a specified region or local state of practice.
In this study, the inclusion of radiation exposure to patients emphasises the importance of the national optimisation process in X-ray imaging practice as well as ensuring staff safety.In setting an optimisation strategy for a country, it is important that the choice of examinations be based on collective dose contribution and the frequency of the examinations, to maximise the overall benefit to the population.Analysis of patient dose, and review of DRLs, should be performed at least twice a year.Local diagnostic reference levels (LDRLs) are dynamic and always changing with respect to current hospital equipment and the examinations performed within a specific facility.
The QMI is derived from the scores accumulated from quality indicators that quantify performance in a step-by-step evaluation process.QMI is relevant to employees, managers, patients, equipment manufacturers, health authorities and regulatory authorities.QMI can enhance problem identification and teamwork within an institution.

Conclusion
The present study has set out the status/level of the scientific and technical knowledge available towards integrating quality management and instituting effective radiological protection of patients in clinical practice.The study shows how to merge the role of hospital administrators, use of equipment performance tests and patient dose measurements without compromising clinical images, while achieving radiological protection.The information presented provides for a systematic evidence-based approach for the development of radiological practice guidelines that specify clinical purpose, technical conduct of the procedure, image quality criteria, unique patient characteristics, and other appropriate factors including the radiological protection of patients as part of a QA programme.
We determined in this study that QA compliance in Kenyan medical imaging facilities is good, but with room for improvement.At the end of the study period, each participating facility received an evaluation report and recommendations.Seminar presentations were prepared for imaging professionals, equipment suppliers, and hospital administrators.The study thus provides baseline information that supports the urgent need for comprehensive QA via training, adequate regulations, professional certifications, clinical image quality guidelines, and accreditation of medical imaging facilities.The QMI is a unique performance assessment tool, suitable for HCL IV countries such as Kenya, for regularly measuring, monitoring and benchmarking the national quality improvement in radiology.